Inspecting and Receiving Machines prior to acceptance

Inspecting Machines Prior to Acceptance
When shipping large, heavy items such as a vending machines, it is possible for damage to occur during transport. And, it is our customers’ responsibility to ensure their vending machines are inspected during delivery for damage before accepting and signing for the machine(s).

We will be happy to replace any machines damaged during transit if you follow these simple steps and inspect your shipment for damages upon arrival. Failure to inspect the machines could result in the customer assuming full responsibility for any and all damages.

NEVER SIGN FOR ANY MACHINE BEFORE YOU INSPECT IT. You must inspect the package to see if there is any damage. We strongly recommend that you open each package regardless of what the exterior of the package look like since there can be concealed damage. Once the delivery driver leaves it is too late for us to file a claim and it becomes the sole responsibility of the customer to file a claim. Do not allow the driver to pressure you into signing before inspecting the machine(s). You have the right to inspect your machine(s) before signing. If you identify damage, contact our Customer Service Department immediately at 1-800-247-1787 and DO NOT accept the machine by signing for it.

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