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Understanding Your Machine

February 3rd, 2020 | Posted by Lindsay Hottovy in Vending machines - (Comments Off on Understanding Your Machine)

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Nothing is more frustrating than feeling like you are getting into a groove with your vending business and all of a sudden, your bill acceptor gets jammed. Instead of spending hours or even days scouring the internet for a solution, eVending and Vendnet have put together a technical support program to help you understand your vending machine.

Instructional Videos

Vendnet has put together an extensive video library for technical support. This library includes step-by-step instructions on how to complete a variety of tasks, including how to fix your jammed bill acceptor. Even if you do not currently need factory support with your machine, you may find it helpful to browse the videos to learn more about your machine and maybe even learn about things you did not previously know how to do. 

Parts

eVending gives you access to Vendnet’s parts catalog, so you can order the part you need directly online and they will be shipped directly to you. This catalog ensures you have everything you need right at your fingertips, so you can replace switches or even order coffee products for your Coffee Express Hot Beverage Vending Machine. As the manufacturer, we can help you find any part that is included with your vending machine.

Tech Support

Whether you can fix your vending machine over the phone or you need to be put in contact with a local service provider, Vendnet and eVending are here to help. They will give you the technical expertise you need to ensure that your machines are operating at maximum efficiency. 

Digital Tech Resources

eVending is a division of The Wittern Group and have been manufacturing vending machines in Des Moines, Iowa since 1991. For nearly 90 years, we have catered to taking care of our customers, no matter what type of support they need. This includes understanding the ins and out of the vending equipment. Understanding the ins and outs of your machine is crucial in running an effective vending business. That’s why we have provided you with easy access to digital resources, including parts manuals, service manuals, tutorials and more. It allows you to search these resources with ease and allow your business to continue running smoothly.

No matter what type of support you need, eVending is here to help. If you are ever in need of technical support, Vendnet is available Monday through Friday from 8am – 5pm at 1-800-833-4411 or contact eVending for additional needs at 1-888-834-3833.

Lifetime Technical Support

September 25th, 2012 | Posted by Ajax Union in Vending machines - (Comments Off on Lifetime Technical Support)

buy vending machinesThe vending machine, like any product one purchases, is subject to problems. Although we guarantee the quality of our combo vending machines, there may be a time when coins get stuck in the machine, a bag of chips does not fall down properly, or the credit card reader fails to work. And it is in these times that customers need support.

What kind of support can you expect from eVending? The purchase of a Futura vending machine comes with lifetime, toll-free technical phone support. With direct support, there is no time wasted speaking with a machine to solve any problems or answer any questions. Our team is here to answer questions about loading the machine, troubleshooting issues, energy usage, and anything else you can think of. Not only can you call, you can send an email if the problem is not urgent–although we will still respond as quickly as possible.

Need local assistance? eVending has over 400 vending service centers nationwide. We can help you find a local center in your area so that your vending machine is fully operational quickly. We even provide detailed manuals on all our machines right on our website. How many other companies are going to offer you such great support?