As stated in our previous blog discussing the national coin shortage, many vending businesses must look for other ways to accept payments on their machines. One way to do this is by utilizing PayRange, a leading mobile payment app. This fast and secure app allows customers to purchase products, without carrying around cash or coins.
PayRange, which is a standard feature on our Elite vending machines, is a simple app that makes it easy for users to purchase products from your vending machine. Users simply download the app and load money onto the app from a major credit or debit card or Apple Pay, Google Pay or Masterpass. From there, users swipe up to purchase the product or products they desire.
Using PayRange benefits more than just the machine’s customers. It also benefits the machine’s operator. PayRange allows operators to utilize coupons and special promotions to customers, such as the first product free or loyalty points. Operators can build a marketing plan for their business that leads to increased spend by customers.
As with many payment options, vending operators must have the proper equipment in order to utilize PayRange. This also means creating an account to ensure that they are receiving the money they deserve. PayRange is not free to use, but it does make it easy to help increase sales on your vending equipment and reduces direct contact between your customers and your machine.
PayRange is a simple-to-use app that helps increase revenue on your vending equipment while being easy for your customers to use. To find out more about cashless payment options on your vending equipment, give us a call at 800-944-5524 or fill out our contact form.
The growth of COVID-19 has inconvenienced businesses across the world. It has led to the temporary closure of businesses, effected essential supplies and has led to a coin shortage across the United States. While this may seem like a detriment to the vending industry, it can actually be seen as a way for your vending business to grow.
With fewer people using coins in order to slow the spread of COVID-19 between currencies, vending operators need to ensure customers are still able to purchase products from their vending machines. This can be accomplished through a cashless card reader, such as Greenlite.
Greenlite can be added to numerous vending machines that eVending has to offer, such as the Elite Series of vending machines. Greenlite allows vending customers to pay for products with credit/debit cards and mobile wallets, such as Google Pay and Apple Pay. On the operator’s side, Greenlite gives you access to sales and accounting insights to save you time and money on overhead costs.
PayRange, a leading mobile payment app, is a standard feature on select eVending vending machines. It is a fast and secure way for customers to pay for products, without having to carry around physical cash or coins. This contactless payment system eliminates payment as a barrier and increases the overall user experience.
With so many things changing around the world, it is essential that you vending business is changing with it. If the coin shortage continues, the vending business may be more affected. It is your job to ensure that your business does not suffer. To find out more about vending payments, give us a call at 800-944-5524.
April 20th, 2020 | Posted by Lindsay Hottovy in Vending machines - (Comments Off on Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part 4)
Reducing COVID-19 Exposure Risk with Contactless Payments
Previously, we delved into why vending is the ultimate solution in the convenience services industry in Part I, finding the right product to keep your vending machines disinfected and safe for your customers to use in Part II and best practices to properly clean your machine in Part III. In this final installment, we will focus on why cashless payment options are more important now than ever before.
According to the Centers for Disease Control and Prevention (CDC), it is possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or their eyes. Potentially contaminated surfaces and objects that pose as infection risks include dollar bills and coins.
When it comes to the potential spread of COVID-19 through currency, some countries are taking an aggressive approach to reducing the risk of currency spreading COVID-19. China, for example, has been quarantining the country’s cash. The government collected banknotes and then sanitized the stacks of bills. From there, the currency was kept in isolation for 7-14 days before being released into the banking system.
While the United States has taken similar measures on currency that has come from Asia, steps such as those taken in China have not been taken on a widespread basis in the US. Even so, as consumer behavior changes in response to the COVID-19 pandemic, we expect to see an acceleration in the already growing trend of cashless as consumers’ payment preference of choice in vending.
Recognizing the risk of COVID-19 exposure through surfaces and objects, many operators are being proactive in reducing the risk to consumers by ensuring their vending equipment is cleaned and sanitized on a more frequent basis and updating their fleets with cashless card readers.
“We see the cashless payment trend increasing, even while the crisis is happening, with a shift towards the use of contactless transactions. The ability to offer cashless payment capabilities encourages consumer confidence,” said Carly Furman, CEO of Nayax LLC.
While the COVID-19 crisis is sure to bring unseen changes to the convenience services industry, we believe there is an underlying, long-term opportunity for operators. The current crisis may increase the growing share of cashless transactions in vending, resulting in increasing operators’ profits. In fact, in a study done of 250,000 machines over an 18-month period, the number of total transactions increased by 26% on machines that allow for cashless payments.
According to the same study, there is a 37% increase in dollar spend when customers pay with a card versus cash. Customers are more inclined to purchase more than one item from the machine, simply because it is so easy to swipe their card. Although mobile payments only account for 5-7% of payments, that number is estimated to grow during and after the COVID-19 pandemic, as people are looking to move away from making contact payments, such as cash. Apple Pay and Google Pay use near-field communication (NFC) to power contactless payments. With NFC, consumers simply tap their phone to a compatible terminal such as a Greenlite device and the transaction is complete.
This is an unprecedented time for all of us, meaning that we have to adjust to the way we live our lives and operate our businesses. Adding a cashless card reader, such as Greenlite ensures you will not miss out on a sale due to payment acceptance limitations while providing a safe, contactless payment option for consumers. It also keeps you safe by providing you with access to inventory reports, maximizing machine fulfillment when it is needed.
For any questions regarding safe practices for your vending business or information about your vending equipment, contact eVending at 1-800-530-9592.
March 27th, 2020 | Posted by Lindsay Hottovy in Vending machines - (Comments Off on Vending Machines – A Controlled, Safe Method to Provide Food and Beverages to Consumers – Part I)
Why Vending is the Ultimate Controlled Dispensing Solution for the Convenience Services Industry
As organizations modify their operations and procedures to best keep employees and customers safe in response to the COVID-19 pandemic that is sweeping across our nation and the world, the need to safely provide food and beverage options remains critical.
According to the National Merchandising Association (NAMA), “Through our unique food distribution system, our industry can be the greatest source of “contactless” nourishment to over 40 million consumers with food and beverages daily, and it is all accomplished in an unattended retail environment, often with round the clock availability.”
Federal and State governments, along with the CDC, are encouraging social distancing, including reducing or eliminating face-to-face encounters with alternative options such as contactless delivery and self-serve options. In workplaces, this includes re-evaluating how food and beverages are offered to employees. For example, in the past weeks, many organizations have shuttered cafeterias to help prevent the spread of COVID-19.
Recently the NIH and CDC released information on the Coronavirus’ lifespan on surfaces.
Airborne: 30 minutes to 3 hours
Cardboard: 24 hours
Stainless Steel: 2 days
Plastic: 3 days
These guidelines have prompted many organizations to further re-evaluate self-serve convenience service options deployed in their organizations such as unattended retail markets. The risks in these applications is that the food and beverage products are not controlled in such that consumers can pick-up products and return them to the shelves for the next consumer to handle. With COVID-19 having up to a three-day lifespan on items such as bottled beverages and clamshell salad containers, unattended retail applications may pose a risk of being a spreading point within organizations.
Unlike unattended retail markets where consumers can access and return the food and beverage products, vending requires consumers to purchase the product(s) before the consumer is able to touch the product(s). Just think in a micro market setting how many people before you may have picked up that plastic bottled beverage or salad in a plastic clamshell before you and put it back on the shelf.
Besides the product itself having the opportunity to be handled by multiple people in a micro market application, another consideration is the cleanliness of micro market hardware itself. For example, when consumers access products in micro markets they often come in contact with shelving holding the product. You have risk of direct exposure on the shelf itself, as well as transfer exposure from the product. Being full secured access, this is not a concern or risk when it comes to vending, as only the operator has access to the interior of the machine including the shelving.
Vending offers the ultimate secured access solution and allows organizations to safely provide employees and consumers with food and beverage products, with little to no risk of contamination from numerous other individuals handling the product.
According to the European Vending Association, “Vending machines are a reliable and safe way to obtain food and beverages. Vending machine operators place food safety as top priority in their daily service, and are trained in protection against infections. During the current health crisis, operators have also put in place measures to ensure that the disinfection of machine surfaces is also carried out as regularly as possible.”
For more information or other equipment questions, please contact eVending at 1-800-944-5524.
What products are recommended to safely clean and disinfect vending equipment? Check back soon to find out in Part II.
Nothing is more frustrating than feeling like you are getting into a groove with your vending business and all of a sudden, your bill acceptor gets jammed. Instead of spending hours or even days scouring the internet for a solution, eVending and Vendnet have put together a technical support program to help you understand your vending machine.
Vendnet has put together an extensive video library for technical support. This library includes step-by-step instructions on how to complete a variety of tasks, including how to fix your jammed bill acceptor. Even if you do not currently need factory support with your machine, you may find it helpful to browse the videos to learn more about your machine and maybe even learn about things you did not previously know how to do.
eVending gives you access to Vendnet’s parts catalog, so you can order the part you need directly online and they will be shipped directly to you. This catalog ensures you have everything you need right at your fingertips, so you can replace switches or even order coffee products for your Coffee Express Hot Beverage Vending Machine. As the manufacturer, we can help you find any part that is included with your vending machine.
Whether you can fix your vending machine over the phone or you need to be put in contact with a local service provider, Vendnet and eVending are here to help. They will give you the technical expertise you need to ensure that your machines are operating at maximum efficiency.
Digital Tech Resources
eVending is a division of The Wittern Group and have been manufacturing vending machines in Des Moines, Iowa since 1991. For nearly 90 years, we have catered to taking care of our customers, no matter what type of support they need. This includes understanding the ins and out of the vending equipment. Understanding the ins and outs of your machine is crucial in running an effective vending business. That’s why we have provided you with easy access to digital resources, including parts manuals, service manuals, tutorials and more. It allows you to search these resources with ease and allow your business to continue running smoothly.
No matter what type of support you need, eVending is here to help. If you are ever in need of technical support, Vendnet is available Monday through Friday from 8am – 5pm at 1-800-833-4411 or contact eVending for additional needs at 1-888-834-3833.
Equipping your vending machine with the latest technology is a sure-fire way to ensure that you are setting your vending business up for complete success. eVending provides vendors with standard and optional features to do just that. Below are our top five features that are a must-have for any vending business.
Greenlite Cashless Payment System is an optional feature that will take your vending business to a whole new level. Greenlite offers cashless vending for your machine, meaning that it will accept credit, debit and mobile payments. With less and less people carrying cash around, installing Greenlite is a must in order to increase your profit. In fact, those who have installed Greenlite have reported an increase in machine sales by an average of 35%. Additionally, Greenlite gives you the capability to track your sales and inventory from wherever you are.
A standard feature on eVending’s machines, the iVend Delivery Sensor System ensures your customers are receiving their product 100% of the time. This feature uses infrared technology, so if your items are not vending correctly, your customers will receive their money back. They will also have the option to try and vend a different item. iVend increases your customer’s satisfaction by virtually eliminating misvends from your machine.
Did you know that eVending’s most popular vending machine models comply with the Americans with Disabilities Act (ADA) regulations? Standard ADA Compliant models include, but are not limited to the Futura Snack and Drink Combo, CB500 Cold Drink, 29 Selection Combo Elevator, and Coffee Express Hot Beverage, as well as our new Elite Series Snack 5W and 6W machines. This means that the usability components of a vending machine must be between 15” and 48” from the floor. In addition, most of our other equipment models are standard ADA-ready, meaning they have the option to include an ADA delivery box in order to make the unit fully ADA Compliant. This option includes a lift mechanism, so that the product can be delivered at 15”. It also only takes one hand to operate this feature.
Flexible Product Capability
Product packages are always changing, so what good is your machine if it does not change with them? eVending’s vending machines come standard with adjustable snack and drink selections. This feature allows you to easily configure the machine to fit the product packaging that you are selling. Now, you can forget about trying to find products that fit your machine perfectly. Instead, you can adjust the machine to your products.
Our machines come equipped with features that make vending easy for everyone. For one, our machines include LED lights to properly showcase your products. It allows your customers to see your products clearly in your machine. Our machines also have customer-friendly controls with large selection buttons and Braille identification. These features make vending easy for everyone.
Give us a call at 888-568-4896 for more information about any of these features and how they can work for your vending machine.
For the past 88 years it has been our ownership’s goal to keep our customers up to date on trends in the vending industry. Our Greenlite Cashless System is the latest “must-have” that we have developed to serve our valued customers. Greenlite accepts debit cards, credit cards, and contactless payments from mobile devices. According to a recent census taken by the National Automatic Merchandising Association (NAMA) debit and credit cards are accepted on 89% of vending machines and contactless payments (Apple Pay, Android Pay, etc) are accepted on 77% of vending machines. 81% of vending transactions are made with debit or credit cards and 15% of vending transactions are made with contactless payments.
Years ago people were apprehensive to use cashless payments on vending machines for fear of getting their information stolen or misused. However, now times have changed. People feel more safe and secure using credit and debit cards on machines. Customers feel so comfortable and find using them so convenient that over 80% of all vending transactions are with either credit or debit cards. The same pattern will likely happen with contactless payments on mobile devices. Right now only 15% of vending purchases are made with contactless payments. As the public learns more about contactless payments and grows more confident using them, the number of vending transactions using contactless payments will certainly rise. The Greenlite Cashless System accepts debit cards, credit cards, Android Pay, Apple Pay and other contactless payments. We really want to equip our customers with the tools necessary to thrive in a world that is growing more and more cashless. Greenlite not only accepts cashless payments but it provides the technology and online application necessary to organize and track purchases. Our Greenlite Data Plan users can track their inventory online and see how much money each machine is making. Greenlite also provides access detailed reports from your computer or smartphone.
On average, the industry is seeing a 18%-30% increase in machine sales after adding a cashless payment system. It makes financial sense to invest in a cashless payment system. Thriving in the vending industry requires accepting cashless payments. For more information about our Greenlite Cashless System contact your eVending sales associate or call 1-888-836-3638.
eVending.com is proud to be a leader in online vending equipment sales, but did you know, we were manufacturing and selling vending machines before the invention of the color TV let alone the internet! Purchasing vending equipment is an important investment and one that should not be taken lightly. Just buying the cheapest one you can, may lead to costly trouble down the road. We suggest getting to know a vending company before doing business with them. eVending.com is a Wittern Group company that traces its history back to 1931 in Des Moines, Iowa. We are proud of our history and that our vending machines have been trusted for so long.
Our founder, F.A.Wittern started Hawkeye Novelty in 1931 selling peanut machines. In 1947 Hawkeye Novelty became FAWN; an acronym incorporating his initials of Francis Arthur WitterN. As business grew FAWN manufactured cigarette vendors, popcorn vendors, snack machines, hot and cold beverage machines, as well as many different non-food merchandising equipment. FAWN has made a name for itself in providing quality vending products and services for a growing industry. Today there are a handful of company’s under the Wittern family umbrella.
We’ve been successful in the vending industry because we know how to manufacture quality equipment that will stand the test of time and we take care of our customers. Our equipment is carefully manufactured with the best materials here in Des Moines, Iowa in our 375,000 sq-ft plant.
You can trust the equipment we produce but also the service and support we give to our customers. What has helped to separate us from the competition is the reliable service we can provide the customer. In addition, in 1952 we established our in-house financing corporation to offer flexible payment plans to our customers. We want our machines to be affordable for all types of vending operators. A means to help allow machines to pay for themselves with the profits from just a handful of vends per day! For more information about eVending.com equipment and financing packages give us a call at 1-888-725-7037.
Every vending machine company tries to convince you that they have the “best” deal on equipment. How do you know which company to buy from? Should you automatically go with the cheapest price? Where vending equipment is manufactured is a big deal to us. Purchasing truly American made machines will serve you much better in the future and prove to be the best investment.
Loading our machines is quick and easy. On the other hand machines made from vending machine suppliers overseas are restrictive and difficult to stock. Machines that are manufactured overseas are very difficult to get parts for or support for. You are basically on your own. The initial cost of the machine may be low but the TOTAL COST OF OWNERSHIP, including parts and support could be really expensive. You may be paying less now for a machine made overseas, but over the life of the machine you may be paying much more than you would if you bought a machine with American parts and support. Our equipment provides years of reliable operation. If something should come up with your machine we will be here for you to get your questions answered and whatever parts you may need. We don’t expect you to be a vending machine expert. Our top quality machines are easy to use and our help is just a phone call away.
Vending companies know machines made in the USA are the superior choice. Just because a business promotes their machines as “Made in the USA” doesn’t necessarily mean what they WANT you to think it means. It is best to inquire if the machine is actually manufactured in the USA or if it is shipped over from another country with minor final assembly taking place once it reaches the U.S. Ask them WHO the manufacturer is and have them put their statement in writing. Our machines are built at our factory in Des Moines, Iowa beginning with a raw roll of steel. eVending equipment is manufactured by a company with over 80 years experience. The factory employs approximately 400 hard working Americans. You can trust the equipment we produce and the jobs we provide to American laborers.
eVending is a cut above the rest. We work with a top manufacturer who has been producing vending equipment for over 85 years and our machines are completely manufactured in the USA from a raw roll of steel. You can trust the quality of the equipment we produce to stand the test of time. If something does come up with your equipment, we make it easy for you to get parts and support since we are right here in Des Moines, Iowa with a vast network of technicians across the country ready to serve you!
Vending is all about convenience. Vending makes it easy for your customers to get what they want. Your customers will be attracted to your machine because what they want has found them! The vital role for you as a vendor is to figure out what it is the public wants in your machine. Like any business you will need to determine what products are in the highest demand from your target market. The following information in this article is from an Independent Vendors Association published booklet titled Vending the Right Way.
An important first step in determining which items to sell in your vending machine is to consider your location’s demographic. What time of the day they will be around your machine? What is the age, gender, ethnicity and culture of the people that will be near your machine the most? Will they be there early in the morning? Will people be needing lunch or dinner there? There are no hardline rules for which gender or age will buy a specific item, but there are some general principles that can be helpful when stocking your vending machine. More women prefer diet drinks, candy, pastries, as well as low calorie/health conscious snacks. Men can gravitate toward salty snacks, snack cakes, chips, crackers and spicy flavors. In general, more younger people tend to prefer more non-chocolate candy items, “extreme” flavors like jalapeño, energy drinks and Mountain Dew.
Leaving a refreshment survey at your locations once in a while is a helpful way to engage your market to better understand what the product demand is. Preparation and research is helpful, but trial and error is also often times necessary when purchasing items to sell in your vending machine. Carefully keep track of what is selling and not selling from your machines so you can adjust accordingly. eVending is always here to help you withall your vending endeavors. If you have any questions or need assistance please do not hesitate to call us at 1-888-568-4896.