AVOID THE ANGRY CUSTOMER

Customers and vending machines have a tricky relationship. If the snack machines take the customer’s money and then deliver the selected item, the customer is happy and the relationship is saved. If the snack machines take the money and refuse to deliver the selected product, you’ll have one angry customer on your hands.

You can easily avoid the angry customer when you buy vending machines by looking for a machine that has Guaranteed Vend Technology. Available on select combo drink snack machines, this advanced technology ensures the customer either receives the selected item or credit to make another selection if the vending machine fails to deliver.

How It Works

Vending machines equipped with Guaranteed Vend Technology feature an infrared light sensor known as the Intelligent Vend Sensor, or iVend Sensor. Snacks or drinks must pass through iVend Sensor to confirm the transaction is complete. If items fail to pass through the sensor, the amount of the purchase shows up as credit on the machine, allowing the customer to pick something else.

Why You Need It

Avoiding the angry customer is essential in any business, but it’s particularly important when it comes to vending machines. Since machines are not always supervised, angry customers could end up taking their frustrations out on the machine. They may shake or knock the machine in an attempt to dislodge the product, damaging the machine as well as the floor beneath it.

Angry customers could also damage a vending machine company’s reputation. If irate consumers hold a grudge, they may steer clear of vending machines owned by the same company or, worse yet, take to the Internet to air their grievances and spread mistrust.

Combo drink snack machines equipped with Guaranteed Vend Technology takes care of problem before it can even start, keeping customers and vending machine owners happy.